Hardship Officer
About the job
This job is about joining a dynamic team at Nissan Financial Services, where you will play a crucial role in building relationships with customers and ensuring their financial needs are met. Your contributions will directly impact customer experience and team engagement, making a real difference in the automotive financial market. The team thrives on collaboration, support, and a commitment to excellence.
You'll be responsible for
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Building relationships
Being part of a supportive team to help drive first call resolution and offer customers further assistance that meets their financial obligations.🔍
Resolving complex cases
Resolving complex cases regarding financial products and services in a timely manner.📊
Managing customer portfolios
Owning a portfolio of individual customers whom you will support from beginning to end.Key criteria
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Experience in debt collections or financial services
Demonstrated experience in debt collections or financial services is essential.View
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Superior communication skills
Ability to communicate effectively and adapt to new systems.View
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Strong time management skills
Proven ability to manage time effectively and meet deadlines.View
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