Claims Support Officer
About the job
This job is about starting a fulfilling career with MUFG Pension & Market Services, where you will help Australians secure their financial futures. As a Claims Support Officer, you will play a crucial role in supporting members through their claims journey, delivering compassionate service while building your knowledge in claims management. The team values collaboration, inclusivity, and continuous learning, creating a supportive environment for everyone.
You'll be responsible for
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Acting as the initial contact
Acting as the initial contact for claims enquiries via phone, email and post.🛤️
Guiding members through the claims process
Guiding members and claimants through the claims process with empathy and professionalism.📋
Collecting and assessing claims information
Collecting, assessing and accurately recording claims information and documentation.Key criteria
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Customer service experience
Demonstrated experience in delivering member-first customer service.View
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Empathetic communication skills
Proven ability to handle sensitive conversations with empathy.View
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Ability to understand complex information
Experience simplifying complex information for clear communication.View
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