Insurance & Claims Consultant
About the job
Embark on an exciting journey with MUFG Pension & Market Services as an Insurance and Claims Customer Service Officer. This job is all about supporting members, claimants, and solicitors through their insurance-related enquiries and claims, making a real difference in their lives. Join a collaborative team that values inclusivity and is dedicated to delivering exceptional customer experiences.
You'll be responsible for
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Handling calls
Managing inbound and outbound calls from members, claimants, and solicitors regarding insurance and claims enquiries.📝
Providing updates
Delivering timely, accurate updates on insurance claims and explaining processes in clear, easy-to-understand language.🛠️
Taking ownership
Aiming for first-call resolution and demonstrating empathy and professionalism during sensitive situations.Key criteria
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Strong customer service skills
Demonstrated ability to deliver positive member experiences.View
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Excellent communication skills
Proven verbal and written skills with a friendly phone manner.View
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Ability to explain complex information
Experience simplifying complex topics for clarity and accuracy.View
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