About the job
Join the dynamic Mortgage Lending Support Team at NGM Group, where you will play a vital role in the end-to-end lending process. Your contributions will directly impact the success of our Newcastle Permanent-aligned brand and product suite. The team thrives in a fast-paced environment, working collaboratively to provide exceptional support and maintain high service standards.
You'll be responsible for
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Providing customer-first support
Provide customer-first support to brokers, including accurate loan status updates and prompt resolution of enquiries.📄
Managing documentation and workflows
Help manage documentation, validate information, coordinate workflows, and ensure all requirements are met for approval and settlement.✅
Maintaining compliance and service standards
Safeguard compliance, streamline processes, and maintain the high service standards our brokers and customers expect.Key criteria
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Exceptional customer service skills
Demonstrated ability to provide clear and professional communication.View
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Advanced digital and computer skills
Proficiency in Microsoft Office and lending/CRM systems.View
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Understanding of mortgage lending processes
Solid knowledge of loan products, workflows, and compliance requirements.View
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