NGM Group5 jobs

Mortgage Support Officer

JuniorMid levelFull-timeHybridNewcastle NSW, AustraliaPosted 3 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Join the dynamic Mortgage Lending Support Team at NGM Group, where you will play a vital role in the end-to-end lending process. Your contributions will directly impact the success of our Newcastle Permanent-aligned brand and product suite. The team thrives in a fast-paced environment, working collaboratively to provide exceptional support and maintain high service standards.

Meet the team

About the company

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You'll be responsible for

🤝

Providing customer-first support

Provide customer-first support to brokers, including accurate loan status updates and prompt resolution of enquiries.
📄

Managing documentation and workflows

Help manage documentation, validate information, coordinate workflows, and ensure all requirements are met for approval and settlement.
✅

Maintaining compliance and service standards

Safeguard compliance, streamline processes, and maintain the high service standards our brokers and customers expect.

Key criteria

📞

Exceptional customer service skills

Demonstrated ability to provide clear and professional communication.

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💻

Advanced digital and computer skills

Proficiency in Microsoft Office and lending/CRM systems.

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🏦

Understanding of mortgage lending processes

Solid knowledge of loan products, workflows, and compliance requirements.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Exceptional customer service skills
Demonstrated ability to provide clear and professional communication.

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Advanced digital and computer skills
Proficiency in Microsoft Office and lending/CRM systems.

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Understanding of mortgage lending processes
Solid knowledge of loan products, workflows, and compliance requirements.

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Problem-solving and critical thinking abilities
Experience in identifying issues and implementing effective solutions.

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Strong time management and organisation skills
Ability to prioritise tasks and manage competing deadlines efficiently.

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