IBM
HashiCorp Senior Support Engineer (Infrastructure) - Bilingual (Japanese/English)
SeniorFull-timeHybridMelbourne VIC, AustraliaCustomer successSoftware engineeringIT supportPosted 4 days ago
About the job
The Senior Support Engineer is a vital member of the HashiCorp Global Support organization, dedicated to advocating for customer success and satisfaction. This job involves troubleshooting complex issues related to HashiCorp Infrastructure products, such as Terraform, while maintaining clear communication with customers. The team values collaboration and continuous improvement, working together to enhance processes and support customer needs.
You'll be responsible for
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Troubleshooting customer issues
Reproducing, troubleshooting, and resolving customer issues by building or using existing test environments and tools.📞
Effective communication with customers
Communicating effectively with customers to gather details, provide diagnostics, and deliver solutions within SLA.🤝
Collaborating with teams
Collaborating with field and engineering teams to resolve complex cases and lead debugging calls.What we're looking for
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6+ years of support engineering experience
Proven background in customer-facing technical roles for mission-critical software.View fit
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Fluency in English and Japanese
Effective communication skills for diverse customer interactions.View fit
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Strong troubleshooting skills
Ability to resolve urgent, high-visibility issues efficiently.View fit
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