IBM
SeniorFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportSoftware engineeringIT supportPosted 1 week ago
About the job
The Senior Support Engineer is a vital member of the HashiCorp Global Support team, dedicated to ensuring customer satisfaction and success. This job offers an exciting opportunity to troubleshoot complex issues related to HashiCorp Secure products while maintaining clear communication with customers. The team thrives in a fast-paced, collaborative environment, valuing growth and continuous learning.
You'll be responsible for
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Troubleshooting customer issues
Reproducing, troubleshooting, and resolving customer issues by building or using existing test environments and tools.📞
Communicating with customers
Effectively communicating with customers to gather details, provide diagnostics, and deliver solutions within SLA.🤝
Collaborating with teams
Collaborating with field and engineering teams to resolve complex cases and leading debugging calls.What we're looking for
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6+ years of support engineering experience
Proven experience in customer-facing technical roles for mission-critical software.View fit
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Fluency in English and Japanese
Effective communication skills for diverse customer interactions.View fit
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Strong troubleshooting skills
Ability to resolve urgent, high-visibility technical issues.View fit
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