Head of Claims AustralianSuper
About the job
As Head of Claims, this job is all about leading TAL in delivering compassionate and dependable support to AustralianSuper members during critical moments. The impact of this job is significant, as it shapes a progressive claims strategy that builds trust and enhances service excellence. The team thrives on collaboration, innovation, and a shared commitment to helping Australians protect what matters most.
You'll be responsible for
🏆
Delivering service excellence
Deliver service excellence by consistently meeting and exceeding fund partner claims commitments.🤝
Strengthening strategic partnerships
Strengthen strategic partnerships by aligning TAL’s claims proposition to fund objectives and expectations.📈
Leading claims strategy evolution
Lead claims strategy evolution to support member outcomes, retention and sustainable growth.Key criteria
🏆
Senior leadership experience in life insurance
Proven experience leading complex claims environments in life insurance or financial services.View
📊
Technical expertise in life insurance claims
Deep understanding of end-to-end ownership of complex claims portfolios.View
🤝
Strong commercial judgement
Ability to make balanced decisions supporting members and sustainable outcomes.View
View more
