Heidi Health
SeniorFull-timeHybridParramatta NSW 2150, Australia7 Tudor Rd, Sunshine North VIC 3020, AustraliaBrisbane QLD, AustraliaSydney NSW, AustraliaNewcastle NSW, AustraliaPeople and cultureCustomer successStrategy and analysisPosted 2 days ago
About the job
The Head of Customer Delivery Partnerships is a pivotal job within the AUSPAC Claims business unit at QBE. This exciting opportunity involves leading a team to enhance service delivery and strengthen partnerships, directly impacting customer experiences and outcomes. The team thrives on collaboration, innovation, and a commitment to excellence.
You'll be responsible for
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Driving service excellence
Accountable for ensuring high-quality service delivery and partner engagement.📈
Leading the development of service strategy
Overseeing the creation and execution of strategies that align with business objectives.💼
Building strong relationships
Fostering connections with brokers, partners, and internal stakeholders to enhance collaboration.What we're looking for
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Proven leadership experience in general insurance
Demonstrated leadership in a general insurance environment is essential.View fit
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Strong relationship management skills
Experience engaging brokers, partners, and senior stakeholders effectively.View fit
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Experience with process improvements
Proven ability to enhance service and process across partner interactions.View fit
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