Heidi Health11 followers66 jobs

Head of Customer Success

SeniorFull-timeHybridMelbourne St, Concord NSW 2137, AustraliaBusiness operationsPeople and cultureCustomer successPosted 2 months ago
View your fit0 of 9 criteria met

About the job

Heidi is on a mission to revolutionise healthcare with an AI Care Partner that supports clinicians throughout their journey, from documentation to care delivery. This job is pivotal in shaping the Customer Success function in Australia, ensuring that the value of this function is understood and championed across all customer segments. The team thrives on collaboration, innovation, and a shared purpose to strengthen the human connection in healthcare, making every effort to enhance customer experiences and drive growth.

You'll be responsible for

🚀

Building and leading the Customer Success function

Defining its strategy and translating that into actionable plans, the operating model and function-level KPIs.
🌟

Leading the development of a world-class customer experience

Setting a high bar for quality and accountability.
📈

Driving customer retention and satisfaction

Implementing best-in-class processes and strategies to foster growth.

Skills you'll need

👥

Leadership

Exceptional leadership and communication skills to influence and advocate for the Customer Success function at an executive level.
📊

Data-driven approach

Strong expertise in key metrics such as churn, retention, and Net Promoter Score (NPS).
❤️

Customer experience passion

A commitment to delivering extraordinary customer experiences and never settling for 'good enough.'
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Meet the team

About the company

View your fit

0 of 5 criteria met
Proven experience in customer success leadership
Demonstrated success in scaling Customer Success functions regionally or globally.

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Data-driven approach to customer metrics
Expertise in churn, retention, and Net Promoter Score (NPS) analysis.

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Exceptional communication and influence skills
Ability to advocate for Customer Success at an executive level.

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Experience across diverse market segments
Effective engagement with SMB, Mid-Market, and Enterprise customers.

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Passion for extraordinary customer experiences
Commitment to continuous improvement and problem-solving.

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