Bendigo Bank1 follower90 jobs

Head of Customer Operations

SeniorFull-timeHybridMelbourne VIC, AustraliaPeople and cultureCustomer successOperations consultingPosted 4 days ago
View your fit0 of 9 criteria met

About the job

As Head of Customer Operations, you will play a pivotal role in shaping the future of customer experiences at Bendigo Bank. This strategic senior leadership job is all about guiding a large operations function to deliver seamless, high-quality experiences for customers while fostering a culture of operational excellence and continuous improvement. The team thrives on collaboration, data-driven decision-making, and a commitment to empowering each other to achieve the best outcomes for our customers.

You'll be responsible for

🌟

Guiding customer operations

Developing a high-performing, engaged customer operations function aligned with the Bank’s strategy and values.
🛤️

Shaping strategic direction

Helping the team deliver against a clear, executable roadmap for Customer Operations.
🏆

Fostering operational excellence

Creating a culture of accountability and continuous improvement across all teams.

Skills you'll need

🚀

Operational leadership

A strong background in guiding large teams through growth and transformation, ensuring operational excellence.
🤝

People leadership

A passion for building leadership depth, engagement, and performance across large teams.
📊

Data analysis

A curious and analytical mindset, using data to inform decisions and support team outcomes.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Operational leadership experience
Proven experience guiding large teams through growth and transformation.

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People leadership skills
Demonstrated ability to build engagement and performance across teams.

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Strategic planning capability
Experience translating strategy into executable plans in complex environments.

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Analytical mindset
Curious approach to using data for informed decision-making.

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Commercial acumen
Experience managing budgets and enhancing productivity.

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