Heartland Bank Australia1 job

Head of Customer Solutions

SeniorFull-timeHybridMelbourne VIC, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Head of Customer Solutions at Heartland Bank Australia is an exciting opportunity to lead customer-facing functions and drive exceptional experiences for clients. This critical leadership job focuses on aligning teams to enhance the customer lifecycle while ensuring compliance and strong commercial outcomes. The team thrives on collaboration, innovation, and a commitment to continuous improvement.

Meet the team

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You'll be responsible for

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Leading customer-facing functions

Owning and leading all direct customer-facing functions across the bank, ensuring exceptional customer experiences.
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Driving customer lifecycle performance

Accountable for the end-to-end customer lifecycle, focusing on acquisition, onboarding, servicing, retention, and complaints resolution.
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Ensuring compliance and governance

Maintaining compliance with regulatory frameworks and ensuring fair customer outcomes in all interactions.

Key criteria

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Experience leading customer operations

Proven experience managing large-scale customer-facing functions in financial services.

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End-to-end customer lifecycle ownership

Demonstrated ownership of customer acquisition, onboarding, and retention processes.

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Regulatory compliance knowledge

Experience ensuring compliance with AML, privacy, and responsible lending regulations.

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A meaningful career starts with a match

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4 criteria for this job
Experience leading customer operations
Proven experience managing large-scale customer-facing functions in financial services.

View

End-to-end customer lifecycle ownership
Demonstrated ownership of customer acquisition, onboarding, and retention processes.

View

Regulatory compliance knowledge
Experience ensuring compliance with AML, privacy, and responsible lending regulations.

View

Cross-functional leadership
Proven ability to align multiple teams and stakeholders towards common goals.

View

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