Head of Enterprise Support - Asia Pacific, Japan & China, AWS Enterprise Support Support
About the job
This job is about leading and scaling AWS Enterprise Support operations across the Asia Pacific, Japan, and China regions. The impact of this position is significant as it drives exceptional customer experiences for AWS's largest customers while building a world-class support organization. The team thrives on collaboration, inclusivity, and a customer-centric culture, all while focusing on measurable business outcomes.
You'll be responsible for
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Driving strategic leadership
Drive comprehensive ES strategy across the diverse APJC markets, requiring deep understanding of regional business dynamics and customer needs.🔧
Ensuring operational excellence
Ensure consistent, high-quality support delivery across all APJC time zones with 24/7/365 coverage.👥
Leading team development
Lead and develop a diverse team of support professionals across the APJC region, fostering an inclusive culture that embraces Amazon's Leadership Principles.Key criteria
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15+ years of leadership experience
Proven track record in enterprise support and customer success.View
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Strong business acumen
Experience managing multi-million dollar budgets and driving growth.View
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Executive relationship management
Demonstrated ability to build relationships with C-level executives.View
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