About the job
The Head of Retail Value Creation CoE at ING is a pivotal job that influences the future of retail banking in Australia. This position is all about driving transformation and ensuring operational excellence, while collaborating across various business areas. The team thrives on fresh thinking and diverse perspectives, creating a supportive environment where everyone can contribute to making banking simple and empowering.
You'll be responsible for
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Shaping strategy
Partnering with the Head of Retail to define and deliver the strategic roadmap for ING’s Retail division, ensuring alignment with broader business goals.🚀
Driving execution
Leading the coordination and execution of high-impact initiatives across multiple teams, ensuring seamless delivery and measurable outcomes.📈
Enabling performance
Overseeing business performance management, including the development of dashboards, KPIs, and insights to support data-driven decision-making.What we're looking for
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10+ years in business management
Experience in strategy or transformation within large organizations.View
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Retail banking expertise
Deep understanding of customer experience and digital innovation.View
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Executive influence
Proven ability to navigate ambiguity and lead cross-functional teams.View
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