About the job
This job is about leading the customer retention strategy for Lawpath's subscription business. By focusing on premium plan renewals and client onboarding, you will play a crucial role in protecting and growing revenue while ensuring customers receive maximum value. The team thrives on innovation and empathy, working collaboratively to solve real problems for small businesses.
You'll be responsible for
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Driving churn targets
Own and drive the overall churn target for Lawpath across all subscriptions.🔄
Executing retention strategy
Own and execute Lawpath's retention strategy across the full customer lifecycle.🛑
Managing cancellation processes
Lead the cancellation management process, capturing root cause feedback and identifying churn patterns.Key criteria
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5-7 years in customer success or retention
Experience in customer success or retention roles is essential.View
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Proven retention strategy experience
Demonstrated success in building retention strategies in SaaS.View
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Strong data analysis skills
Ability to analyze data and translate insights into action.View
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