Lawpath3 followers7 jobs

Head of Retention

Mid levelSeniorFull-timeHybridDarlinghurst NSW 2010, AustraliaPosted 2 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about leading the customer retention strategy for Lawpath's subscription business. By focusing on premium plan renewals and client onboarding, you will play a crucial role in protecting and growing revenue while ensuring customers receive maximum value. The team thrives on innovation and empathy, working collaboratively to solve real problems for small businesses.

Meet the team

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You'll be responsible for

📈

Driving churn targets

Own and drive the overall churn target for Lawpath across all subscriptions.
🔄

Executing retention strategy

Own and execute Lawpath's retention strategy across the full customer lifecycle.
🛑

Managing cancellation processes

Lead the cancellation management process, capturing root cause feedback and identifying churn patterns.

Key criteria

📊

5-7 years in customer success or retention

Experience in customer success or retention roles is essential.

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📈

Proven retention strategy experience

Demonstrated success in building retention strategies in SaaS.

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📊

Strong data analysis skills

Ability to analyze data and translate insights into action.

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A meaningful career starts with a match

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5 criteria for this job
5-7 years in customer success or retention
Experience in customer success or retention roles is essential.

View

Proven retention strategy experience
Demonstrated success in building retention strategies in SaaS.

View

Strong data analysis skills
Ability to analyze data and translate insights into action.

View

Experience in team leadership
Experience building and coaching high-performing teams.

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Commercial acumen in revenue protection
Balance customer satisfaction with revenue protection strategies.

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