DuluxGroup7 followers55 jobs

Help and Advice Consultant

JuniorMid levelFull-timeOfficePadstow NSW 2211, AustraliaPosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Help & Advice Consultant job is all about delivering high-quality customer service to both internal and external customers. This position plays a crucial role in ensuring customer satisfaction and driving improvements within the business. The team thrives on collaboration, flexibility, and a positive attitude, making it a supportive environment for personal and professional growth.

Meet the team

About the company

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You'll be responsible for

🌟

Delivering exceptional customer experiences

Supporting customers through every stage of their journey to ensure satisfaction.
📈

Identifying and driving improvements

Capturing data from interactions to share insights with the broader business and enhance service.
⏳

Self-managing workflow

Ensuring uninterrupted quality of advice and services across all channels while managing time effectively.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service, preferably in a call centre.

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🛠️

Trade background

Experience with sealants, adhesives, and fillers is desirable.

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✍️

Strong communication skills

Proven verbal and written communication skills for effective interactions.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service, preferably in a call centre.

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Trade background
Experience with sealants, adhesives, and fillers is desirable.

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Strong communication skills
Proven verbal and written communication skills for effective interactions.

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Computer skills
Experience with SAP or equivalent systems for efficient operations.

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Problem-solving mindset
Resourceful mentality to handle diverse customer inquiries effectively.

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A meaningful career starts with a match

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