BGIS1 follower33 jobs

Help Desk Team Leader

Mid levelFull-timeHybridGold Coast, QLD, AustraliaPosted 3 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Help Desk Team Leader position at BGIS in Southport is an exciting opportunity to lead a dedicated customer service team in a dynamic healthcare environment. This role is crucial for ensuring smooth workflows and high-quality support, fostering strong relationships between BGIS and its partners. The team thrives on collaboration, professionalism, and a commitment to service excellence.

Meet the team

About the company

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You'll be responsible for

👨‍🏫

Supervising the help desk team

Supervise and support the onsite help desk team, including coaching and day-to-day guidance.
⚠️

Acting as escalation point

Act as the primary escalation point for Customer Service Officers and the onsite account team.
📊

Overseeing help desk processes

Oversee help desk processes, workflow, and response times to ensure service standards are met.

Key criteria

📞

Help desk experience

Demonstrated experience in a call centre or help desk environment.

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👥

Team leadership experience

Proven experience leading or supporting a small team effectively.

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🖥️

Microsoft Office proficiency

Experience using Microsoft Office and CMMS systems for operations.

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A meaningful career starts with a match

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Help desk experience
Demonstrated experience in a call centre or help desk environment.

View

Team leadership experience
Proven experience leading or supporting a small team effectively.

View

Microsoft Office proficiency
Experience using Microsoft Office and CMMS systems for operations.

View

Strong communication skills
Excellent communication and professional phone manner are essential.

View

Ability to prioritise work
Capability to manage competing priorities and stay composed under pressure.

View