Mid levelFull-timeHybridGold Coast, QLD, AustraliaPeople and cultureCustomer servicePosted 2 months ago
About the job
The Help Desk Team Leader position at BGIS in Southport is an exciting opportunity to lead a dedicated customer service team in a dynamic healthcare environment. This role is crucial for ensuring smooth workflows and high-quality support, fostering strong relationships between BGIS and its partners. The team thrives on collaboration, professionalism, and a commitment to service excellence.
You'll be responsible for
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Supervising the help desk team
Supervise and support the onsite help desk team, including coaching and day-to-day guidance.⚠️
Acting as escalation point
Act as the primary escalation point for Customer Service Officers and the onsite account team.📊
Overseeing help desk processes
Oversee help desk processes, workflow, and response times to ensure service standards are met.Key criteria
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Help desk experience
Demonstrated experience in a call centre or help desk environment.View
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Team leadership experience
Proven experience leading or supporting a small team effectively.View
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Microsoft Office proficiency
Experience using Microsoft Office and CMMS systems for operations.View
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