JuniorMid levelFull-timeHybridBarton ACT 2600, AustraliaWollongong NSW 2500, AustraliaGreater Bendigo, VIC, AustraliaCanberra ACT, AustraliaPosted 3 months agoVerified 2 weeks ago
About the job
As a Help Desk Engineer at Leidos Australia, you will play a vital role in supporting systems, users, and services that ensure secure national programs operate effectively. Your contributions will directly impact the reliability and availability of critical IT environments, enabling teams across government, defence, and intelligence missions to thrive. Join a team that values collaboration, diversity, and innovation, where your unique skills and perspectives will be celebrated.
You'll be responsible for
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Leading incident resolution
Lead complex incident resolution and deep-dive troubleshooting across hardware, software, network, identity, and secure platforms.⚙️
Performing systems administration
Perform systems administration including provisioning, endpoint and server maintenance, patching, configuration management, and system health monitoring.🔍
Conducting root cause analysis
Conduct root cause analysis and contribute to problem management, long-term remediation, and continuous improvement initiatives.Key criteria
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Degree in relevant ICT discipline or equivalent experience
Possession of a degree or equivalent industry experience is essential.View
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Experience in ICT support and system administration
Demonstrated background in providing ICT support and managing systems.View
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Expertise in Windows administration and security frameworks
Proven knowledge in Windows management and secure environments.View
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