About the job
Join a dynamic team at Canon Business Services, where you will be the trusted face for our enterprise-level customers, providing exceptional technical support and ensuring a seamless technology experience. This job is all about making a real impact by helping customers overcome challenges and embrace opportunities through smart technology solutions. The team thrives on collaboration, continuous learning, and genuine support, creating an environment where everyone can grow and succeed.
You'll be responsible for
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Providing technical support
Delivering Level 1 and Level 2 technical support for desktops, laptops, and workplace technologies.📞
Managing incidents
Managing incidents, requests, and service activities through ServiceNow to ensure timely resolution.🤝
Building relationships
Building strong relationships with customer stakeholders and end users to enhance service delivery.Key criteria
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Level 1 and Level 2 IT support experience
Demonstrated experience providing technical support in a corporate environment.View
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Microsoft 365 administration skills
Strong experience managing Microsoft 365 environments and user support.View
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Hands-on experience with Microsoft Intune
Proven skills in endpoint management and device compliance practices.View
