IT Support Specialist | Brisbane, West End
About the job
The IT Support Specialist position at Fitness & Lifestyle Group is an exciting opportunity to join a vibrant team dedicated to enhancing the IT experience for internal stakeholders. This job plays a crucial role in ensuring the seamless operation of technology across the organization, making a significant impact on the overall efficiency and satisfaction of users. The team thrives on collaboration, innovation, and a commitment to excellence in IT service support.
You'll be responsible for
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Managing IT request tickets
Taking ownership of IT request tickets through the entire lifecycle while updating relevant teams.🖥️
Providing hands-on support
Offering hands-on support to staff at the West End support office.📞
Acting as an escalation point
Serving as an escalation point for Level 1 and 2 support issues.Key criteria
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IT support experience
Demonstrated experience in IT support roles, L1/L2.View
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Microsoft Stack proficiency
Strong knowledge of Microsoft 365, Exchange, Azure, and Endpoint Manager.View
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Problem-solving skills
Proven diagnostic and documentation skills for effective issue resolution.View
