Housing Services Officer
About the job
The Housing Services Officer job is all about providing essential support to individuals and families seeking housing assistance. This position plays a vital role in delivering client-centered services within the Department of Families, Fairness and Housing's housing program. Team members work collaboratively in a supportive environment, focusing on promoting the wellbeing of vulnerable people through effective tenancy and property management.
You'll be responsible for
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Assessing client needs
Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.📄
Preparing routine cases
Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).🔍
Applying early intervention strategies
Apply early intervention strategies to sustain tenancies.Key criteria
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Housing advice experience
Demonstrated experience providing housing options and advice to clients.View
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Case preparation skills
Experience preparing routine cases in accordance with established procedures.View
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Client needs assessment
Proven ability to assess client needs and recommend appropriate housing solutions.View
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