ICT Support Officer - Level 1
About the job
The job is about launching your IT career as an ICT Support Officer at Ravenhall Correctional Centre. This position offers a fantastic opportunity for IT graduates to gain hands-on experience in a supportive environment while tackling real-world IT challenges. The team values growth, collaboration, and a commitment to professional development.
You'll be responsible for
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Responding to IT help desk tickets
Assisting staff with everyday technology issues and user requests.🔧
Troubleshooting hardware and software issues
Identifying and resolving basic login and technical problems.🖥️
Supporting Windows 10/11 and Microsoft 365 environments
Providing assistance in these platforms to ensure smooth operations.Key criteria
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Foundational IT knowledge
Understanding of Windows 10/11 and Microsoft 365 applications.View
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First-level ICT support experience
Demonstrated ability to troubleshoot and respond to help desk requests.View
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Strong communication skills
Ability to explain technical information clearly to non-technical users.View
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