ICT Support Analyst
About the job
This job is about providing essential IT support to a thriving civil contracting business that values agility and expertise. Your contributions will directly enhance the efficiency of the head office and the wider business, making a significant impact during an exciting period of growth. The team thrives on practical solutions, clear communication, and a collaborative spirit, ensuring everyone feels valued and supported.
You'll be responsible for
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Providing Level 1 and 2 support
Assisting head office team members both in person and over the phone to resolve technical issues.📋
Managing incidents and requests
Keeping track of incidents, requests, and updates in the ITSM system to ensure efficient operations.📂
Maintaining ICT documentation
Updating asset records and procurement details to support a well-organized technology environment.Key criteria
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Level 1 and 2 ICT support experience
Demonstrated experience providing technical support in ICT environments.View
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Strong knowledge of Microsoft technologies
Proven expertise in Windows, M365, and basic server tasks.View
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Excellent customer service skills
Ability to communicate effectively and support users.View
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