IT Support Analyst GILLMAN - ADELAIDE
About the job
The IT Support Analyst position is all about providing hands-on support to keep retail stores and the Support Centre running smoothly. This job is vital for ensuring that technical issues are resolved quickly and efficiently, allowing teams to focus on their work. Collaboration is key, as you will work closely with store teams and internal departments to deliver reliable technological support.
You'll be responsible for
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Providing IT support
Provide IT support to retail stores and Support Centre teams, ensuring smooth operations across the business.🔧
Troubleshooting technical issues
Troubleshoot POS systems, payment devices, printers, workstations, and connectivity issues to resolve problems quickly.📞
Managing IT support tickets
Manage and triage IT support tickets through the service system, escalating issues to internal IT teams when necessary.Key criteria
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IT support experience (2-3 years)
Proven experience in IT support or application support roles.View
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Troubleshooting skills
Strong ability to resolve technical issues effectively.View
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Experience with ticketing systems
Familiarity with IT service management or ticketing systems.View
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