The Missing Link1 follower8 jobs

IT Support Engineer (Level 1)

JuniorMid levelFull-timeHybridNorth Sydney NSW 2060, AustraliaInformation technologyIT supportPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Level 1 IT Help Desk Support Engineer job is an exciting opportunity for early-career IT professionals to join a supportive and collaborative team at The Missing Link. This position plays a crucial role in delivering exceptional service to a diverse client base, ensuring high standards are maintained. Team members thrive in a fast-paced environment, where growth, learning, and meaningful work are at the forefront.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Responding to client enquiries

Troubleshooting technical issues and delivering timely resolutions to clients' problems.
⚙️

Managing incidents and service requests

Escalating issues when necessary and ensuring all requests are handled efficiently.
🤝

Collaborating within the Support Team

Working together to ensure excellent client outcomes and maintain service quality.

Key criteria

💻

1–2 years of IT support experience

Demonstrated experience in an IT support role is essential.

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🌐

Experience in a Managed Service Provider (MSP) environment

Familiarity with MSP operations enhances service delivery.

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🗣️

Strong communication skills

Proven ability to communicate effectively with clients.

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A meaningful career starts with a match

View your fit

5 criteria for this job
1–2 years of IT support experience
Demonstrated experience in an IT support role is essential.

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Experience in a Managed Service Provider (MSP) environment
Familiarity with MSP operations enhances service delivery.

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Strong communication skills
Proven ability to communicate effectively with clients.

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Technical skills in Microsoft 365
Experience with user management and troubleshooting in Microsoft 365.

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Valid driver licence
Required for providing on-site support to clients.

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