IT Support Engineer (Level 1)
About the job
The Level 1 IT Help Desk Support Engineer job is an exciting opportunity for early-career IT professionals to join a supportive and collaborative team at The Missing Link. This position plays a crucial role in delivering exceptional service to a diverse client base, ensuring high standards are maintained. Team members thrive in a fast-paced environment, where growth, learning, and meaningful work are at the forefront.
You'll be responsible for
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Responding to client enquiries
Troubleshooting technical issues and delivering timely resolutions to clients' problems.⚙️
Managing incidents and service requests
Escalating issues when necessary and ensuring all requests are handled efficiently.🤝
Collaborating within the Support Team
Working together to ensure excellent client outcomes and maintain service quality.Key criteria
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1–2 years of IT support experience
Demonstrated experience in an IT support role is essential.View
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Experience in a Managed Service Provider (MSP) environment
Familiarity with MSP operations enhances service delivery.View
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Strong communication skills
Proven ability to communicate effectively with clients.View
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