IDR Specialist - Fixed Term Contract
About the job
The Internal Dispute Resolution Specialist at TAL plays a vital role in ensuring fair, consistent, and timely outcomes for customers facing challenges. By investigating and resolving complaints with care and empathy, this job strengthens trust in TAL and supports its mission to protect what matters. The team values collaboration and continuous improvement, making a meaningful impact on customer experience.
You'll be responsible for
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Resolving customer complaints
Resolve customer complaints quickly and fairly to strengthen trust in TAL.🔎
Conducting investigations
Conduct thorough, independent investigations to deliver accurate and balanced outcomes.📞
Communicating with customers
Communicate clearly and empathetically with customers to guide them through the resolution process.Key criteria
📝
Clear communication skills
Demonstrated ability to communicate effectively in writing and conversation.View
🔍
Analytical and investigation skills
Proven experience applying analytical skills to resolve complex issues.View
🤝
Empathy and professionalism
Experience navigating challenging situations with care and respect.View
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