The Onset
Implementation Consultant & Customer Trainer, APAC
Mid levelFull-timeHybridMelbourne VIC, AustraliaProfessional servicesCustomer successPosted 21 hours ago
About the job
The Implementation Consultant and Customer Trainer at Lucid Software plays a vital role in setting up customers for long-term success. By providing exceptional onboarding experiences and understanding customer objectives, this job ensures that clients can effectively use the Lucid suite of products. Collaboration and teamwork are at the heart of how the team operates, fostering a supportive environment that values diverse perspectives.
You'll be responsible for
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Providing onboarding experience
Providing a best-in-class onboarding experience for Lucid customers of every segment and size.🎯
Understanding customer objectives
Developing an understanding of customers’ business objectives and success criteria, as well as a strategy for supporting them through successful implementation of the Lucid suite of products.📚
Driving user adoption
Driving successful user adoption of Lucid’s products through the facilitation and delivery of engaging, instructor-led end user training.What we're looking for
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Bachelor's degree or equivalent
Educational foundation for understanding complex concepts.View fit
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3-5 years in implementation consulting
Experience in SaaS training and consultative services is essential.View fit
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Project management expertise
Strong history of managing projects effectively, certifications preferred.View fit
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