About the job
The Implementation Manager at Sonder is a pivotal job that focuses on guiding new customers through the onboarding experience. This position is essential for fostering strong partnerships by ensuring a seamless transition from sales to implementation. The team thrives on collaboration and clarity, making it a supportive environment for personal and professional growth.
You'll be responsible for
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Owning the implementation journey
Own the full implementation journey for new customers, from sales handover through to a successful, on-time launch that sets the right conditions for an ongoing partnership🔄
Leading implementation rhythms
Lead implementation rhythms, kick-off calls, readiness checks, and cross-functional syncs, keeping customers and internal teams aligned and accountable🗓️
Building project plans
Build and manage project plans that define timelines, milestones, and deliverables, proactively surfacing risks before they become blockersKey criteria
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SaaS implementation experience (3+ years)
Proven experience in SaaS implementation or technical onboarding roles.View
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Project management skills
Demonstrated ability to manage multiple projects simultaneously.View
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Technical aptitude
Strong ability to connect product capabilities with customer needs.View
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