Connecteam
Mid levelFull-timeHybridSydney NSW, AustraliaProfessional servicesInformation technologyCustomer successPosted 19 hours ago
About the job
The Implementation Manager at Rippling is a pivotal job that focuses on transforming customer experiences through the core platform. By understanding and addressing unique business needs, you will help customers maximize their use of Rippling's innovative solutions. The team thrives on collaboration, creativity, and a shared commitment to customer success.
You'll be responsible for
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Ensuring customer success
Discovering customers' business needs and ensuring they are set up for success with the core platform.🔧
Building custom workflows
Creating custom workflows, advanced reports, and permission profiles to meet customer needs.📚
Training customers
Training customers on the core platform and contributing to the knowledge base as a subject matter expert.What we're looking for
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SaaS experience (2-3 years)
Experience in professional services, implementation, or customer success.View fit
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Relationship building skills
Ability to foster strong connections with customers.View fit
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SQL query writing experience
Proven capability to write and execute SQL queries.View fit
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