NSW Department of Customer Service32 followers324 jobs

Incident Support Officer

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 1 month agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Incident Support Officer position at Service NSW is all about ensuring effective incident management and communication. This job plays a crucial role in supporting the Incident and Emergency Management team, fostering collaboration, and enhancing the overall response to incidents. The team thrives on teamwork and innovation, creating a supportive environment where diverse perspectives are valued.

You'll be responsible for

⚙️

Providing operational support

Delivering effective operational support to the Service NSW Incident and Emergency Management team during incidents, ensuring timely information flow.
🌐

Building relationships

Creating and maintaining strong relationships with stakeholders to facilitate coordinated incident responses.
📈

Monitoring systems

Overseeing systems and processes to identify emerging issues and enable proactive interventions.

Key criteria

🔗

Operational support experience

Experience providing operational support during incidents for effective communication.

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🤝

Stakeholder relationship management

Demonstrated ability to build collaborative relationships with stakeholders.

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📊

Systems oversight and monitoring

Experience maintaining oversight of systems to identify emerging issues.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Operational support experience
Experience providing operational support during incidents for effective communication.

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Stakeholder relationship management
Demonstrated ability to build collaborative relationships with stakeholders.

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Systems oversight and monitoring
Experience maintaining oversight of systems to identify emerging issues.

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Technical translation skills
Ability to interpret technical information for stakeholder understanding.

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Incident trend analysis
Experience capturing and analyzing incident trends for continuous improvement.

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