NSW Department of Customer Service43 followers558 jobs

Incident Support Officer

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 3 months agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

The Incident Support Officer position at Service NSW is all about ensuring effective incident management and communication. This job plays a crucial role in supporting the Incident and Emergency Management team, fostering collaboration, and enhancing the overall response to incidents. The team thrives on teamwork and innovation, creating a supportive environment where diverse perspectives are valued.

You'll be responsible for

⚙️

Providing operational support

Delivering effective operational support to the Service NSW Incident and Emergency Management team during incidents, ensuring timely information flow.
🌐

Building relationships

Creating and maintaining strong relationships with stakeholders to facilitate coordinated incident responses.
📈

Monitoring systems

Overseeing systems and processes to identify emerging issues and enable proactive interventions.

Key criteria

🔗

Operational support experience

Experience providing operational support during incidents for effective communication.

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🤝

Stakeholder relationship management

Demonstrated ability to build collaborative relationships with stakeholders.

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📊

Systems oversight and monitoring

Experience maintaining oversight of systems to identify emerging issues.

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5 criteria for this job
Operational support experience
Experience providing operational support during incidents for effective communication.

View

Stakeholder relationship management
Demonstrated ability to build collaborative relationships with stakeholders.

View

Systems oversight and monitoring
Experience maintaining oversight of systems to identify emerging issues.

View

Technical translation skills
Ability to interpret technical information for stakeholder understanding.

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Incident trend analysis
Experience capturing and analyzing incident trends for continuous improvement.

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