Commonwealth Bank103 followers82 jobs

Indigenous Banking Specialist

Mid levelFull-timeHybridSydney NSW, Australia36/38 Hartley St, Alice Springs NT 0870, AustraliaCBD, Melbourne VIC 3000, Australia300 Murray St, Perth WA 6000, AustraliaBrisbane City QLD, AustraliaTasmania, AustraliaAdelaide SA 5000, AustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is about making a meaningful impact on the financial wellbeing of Indigenous Australians through the Indigenous Customer Assistance Line. By providing tailored banking services, you will help empower remote Indigenous communities in Australia. The team values collaboration, cultural understanding, and a commitment to customer service, creating an inclusive and supportive work environment.

You'll be responsible for

❤️

Building and maintaining positive relationships

Engaging with Indigenous customers and communities to ensure access to banking services.
📞

Delivering outstanding customer service

Answering questions, promoting self-service options, and identifying service gaps.
📊

Conducting presentations and liaising with stakeholders

Working with internal teams and community representatives to support Indigenous customers.

Key criteria

🗣️

Communication skills

Highly developed written and verbal communication skills are essential.

View

🤝

Customer engagement experience

Demonstrated experience engaging with Indigenous communities and customers.

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🔍

Attention to detail

Strong customer service experience with a focus on detail.

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View more

Meet the team

About the company

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4 criteria for this job
Communication skills
Highly developed written and verbal communication skills are essential.

View

Customer engagement experience
Demonstrated experience engaging with Indigenous communities and customers.

View

Attention to detail
Strong customer service experience with a focus on detail.

View

Cultural understanding
Knowledge of Australian Indigenous cultures and community issues.

View

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