Plenti1 follower8 jobs

Referrer Support Specialist

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 1 day agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Referrer Support Specialist at Plenti, you will play a vital role in supporting broker and installer partners throughout the loan acquisition journey. This position is all about building strong relationships, providing exceptional support, and ensuring a seamless experience for customers. The team thrives on collaboration, innovation, and a commitment to delivering outstanding service, making a real impact in the fintech space.

Meet the team

About the company

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You'll be responsible for

🤝

Providing exceptional support to brokers and installers

Assist partners across the loan acquisition journey, including application, approval, and settlement stages.
📞

Responding to inbound inquiries

Handle phone calls and email inquiries in a timely, professional, and solution-focused manner.
💼

Building strong relationships with partners

Understand partner needs and proactively assist with their inquiries to foster trust and collaboration.

Key criteria

📞

Customer service experience

1–3 years in a fast-paced customer service environment.

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✉️

Strong communication skills

Proven ability to explain complex processes clearly.

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🛠️

CRM system proficiency

Experience using CRM tools like Salesforce or Zendesk.

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A meaningful career starts with a match

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5 criteria for this job
Customer service experience
1–3 years in a fast-paced customer service environment.

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Strong communication skills
Proven ability to explain complex processes clearly.

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CRM system proficiency
Experience using CRM tools like Salesforce or Zendesk.

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Attention to detail
Demonstrated ability to manage multiple priorities effectively.

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Understanding of regulations
Awareness of regulatory obligations in customer-facing roles.

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