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Referrer Support Specialist

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Referrer Support Specialist at Plenti, you will play a vital role in supporting broker and installer partners throughout the loan acquisition journey. This position is all about building strong relationships, providing exceptional support, and ensuring a seamless experience for customers. The team thrives on collaboration, innovation, and a commitment to delivering outstanding service, making a real impact in the fintech space.

You'll be responsible for

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Providing exceptional support to brokers and installers

Assist partners across the loan acquisition journey, including application, approval, and settlement stages.
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Responding to inbound inquiries

Handle phone calls and email inquiries in a timely, professional, and solution-focused manner.
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Building strong relationships with partners

Understand partner needs and proactively assist with their inquiries to foster trust and collaboration.

Key criteria

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Customer service experience

1–3 years in a fast-paced customer service environment.

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Strong communication skills

Proven ability to explain complex processes clearly.

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CRM system proficiency

Experience using CRM tools like Salesforce or Zendesk.

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5 criteria for this job
Customer service experience
1–3 years in a fast-paced customer service environment.

View

Strong communication skills
Proven ability to explain complex processes clearly.

View

CRM system proficiency
Experience using CRM tools like Salesforce or Zendesk.

View

Attention to detail
Demonstrated ability to manage multiple priorities effectively.

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Understanding of regulations
Awareness of regulatory obligations in customer-facing roles.

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