Colonial First State8 jobs

Investor Services Specialist

JuniorMid levelFull-timeHybridShop 11/400 George St, Sydney NSW 2000, AustraliaFinanceCustomer servicePosted 4 weeks ago
Think you're a good fit?See what the hiring team are looking for

About the job

As a Customer Service Representative at CFS, you will have the incredible opportunity to make a positive impact on our members' lives while enhancing the experience for our customers, including financial advisers and employers. This role is vital in helping us realize our vision of becoming Australia's first choice for retirement and investment savings. Our team thrives in a supportive environment that encourages personal growth and professional development, with a focus on work-life balance and flexibility.

You'll be responsible for

📞

Delivering exceptional customer service

Be the primary point of contact, delivering exceptional customer service and empathy to inbound calls from our customers addressing enquiries about superannuation, investments, and pensions.
📝

Simplifying information

Simplify intricate information for our members in a manner that's easy for them to comprehend.
🔍

Identifying and elevating issues

Swiftly identify and elevate issues for comprehensive investigation and resolution.

Key criteria

📞

Customer service experience

Demonstrated experience delivering exceptional customer service with empathy.

View

💬

Communication skills

Proven excellent communication and active listening skills for seamless interactions.

View

⚡

Fast-paced environment experience

Experience thriving in fast-paced, results-oriented settings.

View

View more

Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience delivering exceptional customer service with empathy.

View

Communication skills
Proven excellent communication and active listening skills for seamless interactions.

View

Fast-paced environment experience
Experience thriving in fast-paced, results-oriented settings.

View

Learning agility
Enjoyment in learning new systems and simplifying complex information.

View

Problem-solving skills
Ability to identify and escalate issues for resolution.

View

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Similar jobs

View all
Freelancer.com
Freelancer.com
Corporate Development & Investor Relations SpecialistSydney, NSW · Full-time
This job is about being a Corporate Development & Investor Relations Specialist at Freelancer, where you will not only identify opportunities but also engineer outcomes that shape markets. Your work will have a significant impact, as you will collaborate directly with the C-suite to craft narratives and build strategic architecture that drives the company forward. The team thrives on ambition and execution, creating an environment where innovation and strategic thinking are at the forefront of their mission to enable one billion jobs globally.
ING
ING
Mortgagee in Possession Specialist - 12 Month ContractSydney, NSW · Contract
The Mortgagee in Possession Specialist at ING plays a vital role in simplifying banking for customers facing financial challenges. This position involves managing mortgage arrears, repossessions, and recovery activities, ensuring that customer outcomes align with regulatory and risk requirements. The Financial Care team values collaboration and support, creating a positive environment where individuality is celebrated.
BOQ Group
BOQ Group
Lending Specialist- AshgroveAshgrove, QLD · Full-time
As a Lending Specialist at BOQ Group, you will embark on a meaningful journey, supporting customers in one of life’s biggest milestones: buying a home. Your role is crucial in building relationships that matter, guiding clients with clarity and care throughout the lending process. Join a team that values inclusion, growth, and authenticity, where you will receive the support you need to thrive.
Accenture
Accenture
ANZ Controllership SpecialistBarangaroo, NSW · Full-time
The job of ANZ Statutory Specialist at Accenture is all about ensuring compliance with statutory reporting and financial accuracy. This position plays a crucial role in maintaining the integrity of financial reporting and tax compliance, which ultimately supports the company's mission of delivering 360° value. The team thrives on collaboration, innovation, and a commitment to excellence, making it a great place for those who are passionate about finance and accounting.