About the job
The Mortgagee in Possession Specialist at ING plays a vital role in simplifying banking for customers facing financial challenges. This position involves managing mortgage arrears, repossessions, and recovery activities, ensuring that customer outcomes align with regulatory and risk requirements. The Financial Care team values collaboration and support, creating a positive environment where individuality is celebrated.
You'll be responsible for
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Managing mortgage cases
Manage mortgage arrears and repossession cases end-to-end, including investigation, assessment, resolution and progression through recovery or legal pathways.🤝
Engaging with customers
Engage with customers and third-party representatives to negotiate appropriate outcomes, balancing customer circumstances with risk and regulatory requirements.⚖️
Navigating legal processes
Navigate and support legal and enforcement processes, including repossessions, asset realisation and coordination with external partners.Key criteria
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Mortgage arrears and repossession management experience
Demonstrated experience managing mortgage arrears and repossession cases end-to-end.View
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Knowledge of regulatory and compliance requirements
Strong understanding of lending, collections, and repossession regulations.View
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Communication and negotiation skills
Excellent skills in handling difficult customer situations with empathy.View
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