Colonial First State8 jobs

Investor Services Specialist

JuniorMid levelFull-timeHybridShop 11/400 George St, Sydney NSW 2000, AustraliaProfessional servicesCustomer servicePosted 4 weeks ago
Think you're a good fit?See what the hiring team are looking for

About the job

As a Customer Service Representative at CFS, you'll have the opportunity to make a positive impact on our members' lives while enhancing the experience for our customers. This job is all about delivering exceptional service and fostering a culture of growth and development within a supportive team. Embrace the chance to thrive in a dynamic environment that values work-life balance and personal growth.

You'll be responsible for

📞

Delivering exceptional customer service

Be the primary point of contact, delivering exceptional customer service and empathy to inbound calls from our customers addressing enquiries about superannuation, investments, and pensions.
🔍

Simplifying information

Simplify intricate information for our members in a manner that's easy for them to comprehend.
📖

Utilising knowledge resources

Skillfully utilise our knowledge library and website to source vital information.

Key criteria

📞

Customer service experience

Demonstrated experience delivering exceptional customer service with empathy.

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💬

Communication skills

Proven ability to communicate clearly and listen actively.

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⚡

Fast-paced environment adaptability

Experience thriving in fast-paced, results-oriented settings.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience delivering exceptional customer service with empathy.

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Communication skills
Proven ability to communicate clearly and listen actively.

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Fast-paced environment adaptability
Experience thriving in fast-paced, results-oriented settings.

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Learning agility
Enjoyment in learning new systems and simplifying complex information.

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Problem-solving skills
Ability to identify and escalate issues for resolution.

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