Investor Services Specialist
About the job
As a Customer Service Representative at CFS, you'll have the opportunity to make a positive impact on our members' lives while enhancing the experience for our customers. This job is all about delivering exceptional service and fostering a culture of growth and development within a supportive team. Embrace the chance to thrive in a dynamic environment that values work-life balance and personal growth.
You'll be responsible for
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Delivering exceptional customer service
Be the primary point of contact, delivering exceptional customer service and empathy to inbound calls from our customers addressing enquiries about superannuation, investments, and pensions.🔍
Simplifying information
Simplify intricate information for our members in a manner that's easy for them to comprehend.📖
Utilising knowledge resources
Skillfully utilise our knowledge library and website to source vital information.Key criteria
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Customer service experience
Demonstrated experience delivering exceptional customer service with empathy.View
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Communication skills
Proven ability to communicate clearly and listen actively.View
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Fast-paced environment adaptability
Experience thriving in fast-paced, results-oriented settings.View
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