About the job
The job is about joining FIS as a Client Services Manager in Sydney, where you will tackle exciting challenges in financial services and technology. This pivotal position focuses on managing key client relationships and ensuring the smooth operation of enterprise payment solutions. The team thrives on collaboration, passion, and a fun atmosphere, making it a great place to grow and make an impact.
You'll be responsible for
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Client relationship management
Serve as the primary liaison for enterprise payments clients, ensuring their needs are met and fostering long-term partnerships.📈
Service delivery oversight
Lead the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations.🔧
Problem resolution
Address client escalations promptly, identify root causes, and implement effective solutions to enhance service quality.Key criteria
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Service delivery experience
Proven experience in service delivery roles for enterprise clients.View
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Payments technology expertise
In-depth knowledge of payment systems and industry trends.View
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Financial software proficiency
Experience navigating financial software and cloud environments.View
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