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About the job
The Client Services Partner (CSP) job is all about being a key partner to the sales team and customers, ensuring successful service delivery. This position plays a vital role in shaping customer outcomes and driving value throughout the customer lifecycle. At IFS, teamwork and collaboration are at the heart of how we operate, creating an environment where innovative thinkers can thrive.
You'll be responsible for
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Collaborating with sales teams
Working closely with sales and delivery teams to establish and shape desired customer outcomes and design executable offerings.🛠️
Facilitating customer workshops
Leading customer requirements discovery workshops to align services with customer objectives.📄
Driving proposal content
Ensuring that IFS proposals follow best practices while minimizing risks to both the customer and IFS.Key criteria
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10+ years in customer-facing roles
Experience in customer success, pre-sales, or consultancy is essential.View
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Proficiency in data analysis tools
Experience using Microsoft PowerPoint, Excel, and Power BI for presentations.View
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Strong communication skills
Ability to convey ideas clearly in both verbal and written formats.View
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