Client Services Assistant Manager - Fordham
About the job
The Client Services Assistant Manager at Fordham plays a vital role in supporting the Client Services team in delivering exceptional services to Aboriginal communities across Australia. This position is essential for fostering a collaborative and supportive environment, where team members can thrive and grow. With a focus on cultural respect and effective communication, the team works together to resolve client inquiries and enhance service delivery.
You'll be responsible for
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Managing the team
Overseeing team management responsibilities, including coordinating leave, supporting training initiatives, and providing updates to the team.💬
Communicating effectively
Providing clear, culturally respectful communication and support to clients and stakeholders.📊
Reporting to stakeholders
Communicating operational reporting and data to key stakeholders to ensure transparency and accountability.Key criteria
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Completion of secondary education
Completion of Year 12 or equivalent is essential.View
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Customer service experience
Experience in client services or community services preferred.View
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Cultural awareness
Experience working with First Nations communities is highly regarded.View
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