Stake2 followers19 jobs

Client Service Manager - High Touch

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Client Service Manager - High Touch at Stake is a pivotal job focused on delivering exceptional onboarding experiences for customers. This position plays a crucial role in shaping the journey of clients as they engage with Stake Super, ensuring their needs are met and their experiences are positive. The team thrives on collaboration and continuous improvement, working together to inspire investor confidence and celebrate achievements.

Meet the team

About the company

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You'll be responsible for

🚀

Executing the High-Touch journey

Managing the onboarding process and ensuring a seamless experience for customers from lead generation to conversion.
🔄

Optimizing customer outcomes

Iterating and improving the High-Touch journey based on customer feedback and insights.
📈

Delivering business unit reporting

Providing insights and reports that support the Stake Super business and its growth.

Key criteria

📞

Customer service experience

Demonstrated experience in high-touch customer service environments.

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📊

Reporting and analytics skills

Proven ability to collate and analyze customer data for insights.

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👥

Team leadership experience

Experience mentoring or managing team members effectively.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in high-touch customer service environments.

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Reporting and analytics skills
Proven ability to collate and analyze customer data for insights.

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Team leadership experience
Experience mentoring or managing team members effectively.

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Knowledge of SMSF industry
Expertise in Self-Managed Super Funds and compliance requirements.

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Communication skills
Strong verbal and written communication skills for client interactions.

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