About the job
The Client Service Manager - High Touch at Stake is a pivotal job focused on delivering exceptional onboarding experiences for customers. This position plays a crucial role in shaping the journey of clients as they engage with Stake Super, ensuring their needs are met and their experiences are positive. The team thrives on collaboration and continuous improvement, working together to inspire investor confidence and celebrate achievements.
You'll be responsible for
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Executing the High-Touch journey
Managing the onboarding process and ensuring a seamless experience for customers from lead generation to conversion.🔄
Optimizing customer outcomes
Iterating and improving the High-Touch journey based on customer feedback and insights.📈
Delivering business unit reporting
Providing insights and reports that support the Stake Super business and its growth.Key criteria
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Customer service experience
Demonstrated experience in high-touch customer service environments.View
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Reporting and analytics skills
Proven ability to collate and analyze customer data for insights.View
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Team leadership experience
Experience mentoring or managing team members effectively.View
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