About the job
The Client Service Manager job at Stake is all about empowering customers to confidently manage their self-managed super funds (SMSFs). This position plays a crucial role in enhancing customer satisfaction and retention by building strong relationships and delivering exceptional service. The team thrives on collaboration, moving quickly, and taking ownership of outcomes, all while working in a hybrid environment that balances office and remote work.
You'll be responsible for
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Building relationships
Become a trusted advisor to your portfolio of SMSF customers, fostering long-term relationships that drive satisfaction and retention.🌟
Delivering customer experiences
Create consistently high-quality customer experiences across various channels, helping customers navigate important financial decisions with confidence.🔍
Identifying improvement opportunities
Identify opportunities to improve customer journeys, simplifying experiences and raising the bar for service across the business.Key criteria
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Customer relationship management experience
Proven experience managing customer relationships in financial services.View
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Self-Managed Super Funds knowledge
Demonstrated understanding of SMSF administration and processes.View
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Attention to detail
Strong attention to detail in managing competing priorities effectively.View
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