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Investor Support Officer - (12 Month Max Term Contract)

JuniorMid levelContractHybridSydney NSW, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

This job is about providing exceptional support to retail investors and other ASX customers as part of the Investor Support team. By managing inquiries and promoting compliance with ASX’s Feedback framework, you will play a vital role in maintaining ASX’s reputation in the financial markets. The team thrives on collaboration, diversity, and a commitment to continuous improvement.

You'll be responsible for

📞

Managing customer interactions

Managing incoming calls and cases to the ASX Investor Support team, delivering high-quality customer service to investors and other ASX customers.
📊

Driving investor outcomes

Being the voice of investors internally by driving focus to investor outcomes during incidents and ensuring feedback is managed according to ASX policy.
🤝

Maintaining stakeholder relationships

Maintaining wider stakeholder relationships with internal teams and customers, ensuring effective communication and collaboration.

Key criteria

📞

Customer support experience

Experience in a front-line contact centre or support role.

View

🤝

Relationship management skills

Demonstrated ability to maintain productive stakeholder relationships.

View

📝

Complaint handling experience

Experience managing customer complaints within a feedback framework.

View

View more

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5 criteria for this job
Customer support experience
Experience in a front-line contact centre or support role.

View

Relationship management skills
Demonstrated ability to maintain productive stakeholder relationships.

View

Complaint handling experience
Experience managing customer complaints within a feedback framework.

View

CRM platform proficiency
Experience using CRM platforms like Salesforce or ServiceNow.

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Process improvement contributions
Experience contributing to process improvements for better outcomes.

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