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IS&T Operations Manager | Mon to Fri 38 hours | Balcatta Support Centre

Mid levelFull-timeHybridMingenew, WA 6522, AustraliaPosted 2 months agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The IT Operations Manager (D365 & Azure) is a pivotal job that ensures the stability and performance of Sodexo’s Microsoft Dynamics 365 and Azure environments. This role is essential for driving operational excellence and fostering a culture of customer focus within the team. Collaboration and communication are key, as the team works together to deliver reliable services and continuously improve platform operations.

You'll be responsible for

📈

Leading daily operations

Lead the daily operations, monitoring, and maintenance of the D365 and Azure platforms to ensure reliability, availability, and optimal performance.
🌟

Championing customer focus

Champion Sodexo’s Service Spirit by fostering a customer-first mindset within the Run function.
🔧

Driving continuous improvement

Promote Sodexo’s Spirit of Progress by leading efforts to stabilise and strengthen platform operations.

Key criteria

💻

Experience with Microsoft Dynamics 365 and Azure

Proven experience managing IT operations in D365 and Azure environments.

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🔧

ITIL service management knowledge

Strong understanding of ITIL practices for incident, problem, and change management.

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👥

Team leadership experience

Experience leading technical teams focused on operational stability and customer service.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Experience with Microsoft Dynamics 365 and Azure
Proven experience managing IT operations in D365 and Azure environments.

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ITIL service management knowledge
Strong understanding of ITIL practices for incident, problem, and change management.

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Team leadership experience
Experience leading technical teams focused on operational stability and customer service.

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Stakeholder management skills
Excellent skills in managing stakeholders and coordinating with vendors.

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Governance and compliance expertise
Ability to implement and maintain governance and risk management processes.

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