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IS&T Operations Manager | Mon to Fri 38 hours | Balcatta Support Centre

Mid levelFull-timeHybridMingenew, WA 6522, AustraliaPosted 3 months agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The IT Operations Manager (D365 & Azure) is a pivotal job that ensures the stability and performance of Sodexo’s Microsoft Dynamics 365 and Azure environments. This role is essential for driving operational excellence and fostering a culture of customer focus within the team. Collaboration and communication are key, as the team works together to deliver reliable services and continuously improve platform operations.

You'll be responsible for

📈

Leading daily operations

Lead the daily operations, monitoring, and maintenance of the D365 and Azure platforms to ensure reliability, availability, and optimal performance.
🌟

Championing customer focus

Champion Sodexo’s Service Spirit by fostering a customer-first mindset within the Run function.
🔧

Driving continuous improvement

Promote Sodexo’s Spirit of Progress by leading efforts to stabilise and strengthen platform operations.

Key criteria

💻

Experience with Microsoft Dynamics 365 and Azure

Proven experience managing IT operations in D365 and Azure environments.

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🔧

ITIL service management knowledge

Strong understanding of ITIL practices for incident, problem, and change management.

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👥

Team leadership experience

Experience leading technical teams focused on operational stability and customer service.

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View more

Meet the team

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5 criteria for this job
Experience with Microsoft Dynamics 365 and Azure
Proven experience managing IT operations in D365 and Azure environments.

View

ITIL service management knowledge
Strong understanding of ITIL practices for incident, problem, and change management.

View

Team leadership experience
Experience leading technical teams focused on operational stability and customer service.

View

Stakeholder management skills
Excellent skills in managing stakeholders and coordinating with vendors.

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Governance and compliance expertise
Ability to implement and maintain governance and risk management processes.

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