Palo Alto Networks22 jobs

IT Field Engineer

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaInformation technologySoftware engineeringPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

Join Palo Alto Networks as an enthusiastic IT Admin/Systems Engineer and be part of a mission-driven team dedicated to protecting our digital way of life. In this foundational job, you will tackle real-world problems while learning from experienced professionals in a collaborative environment. Your contributions will directly impact our infrastructure and help shape the future of cybersecurity.

You'll be responsible for

🔧

Supporting and maintaining IT infrastructure

Perform IT and AV product and service procurement, routine repairs, maintenance, and upgrades to existing systems in accordance with standard operating procedures (SOPs).
📋

Executing guided tasks

Receive detailed instructions on day-to-day maintenance and troubleshooting tasks and work on project tasks with guidance from senior IT & AV engineers.
📝

Providing operational assistance

Deliver first-line IT & AV support and troubleshooting for routine infrastructure issues, documenting symptoms, actions taken, and outcomes with IT ticketing systems.

Key criteria

💻

2-3 years IT support experience

Hands-on experience providing technical support for hardware and software issues.

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🌐

Fundamental IT knowledge

Understanding of Microsoft Technologies, networking, and virtualization concepts.

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🖥️

Hands-on experience with Windows and MacOS

Technical support experience with Windows 11, MacOS, and related software.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
2-3 years IT support experience
Hands-on experience providing technical support for hardware and software issues.

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Fundamental IT knowledge
Understanding of Microsoft Technologies, networking, and virtualization concepts.

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Hands-on experience with Windows and MacOS
Technical support experience with Windows 11, MacOS, and related software.

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AV support experience
Experience maintaining video conference systems and supporting hybrid events.

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Desire to learn new technologies
Strong interest in expanding knowledge of automation and cloud environments.

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