IT Field Engineer
About the job
Join Palo Alto Networks as an enthusiastic IT Admin/Systems Engineer and be part of a mission-driven team dedicated to protecting our digital way of life. In this foundational job, you will tackle real-world problems while learning from experienced professionals in a collaborative environment. Your contributions will directly impact our infrastructure and help shape the future of cybersecurity.
You'll be responsible for
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Supporting and maintaining IT infrastructure
Perform IT and AV product and service procurement, routine repairs, maintenance, and upgrades to existing systems in accordance with standard operating procedures (SOPs).📋
Executing guided tasks
Receive detailed instructions on day-to-day maintenance and troubleshooting tasks and work on project tasks with guidance from senior IT & AV engineers.📝
Providing operational assistance
Deliver first-line IT & AV support and troubleshooting for routine infrastructure issues, documenting symptoms, actions taken, and outcomes with IT ticketing systems.Key criteria
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2-3 years IT support experience
Hands-on experience providing technical support for hardware and software issues.View
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Fundamental IT knowledge
Understanding of Microsoft Technologies, networking, and virtualization concepts.View
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Hands-on experience with Windows and MacOS
Technical support experience with Windows 11, MacOS, and related software.View
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