Millennium Services Group Limited7 followers65 jobs

IT Operations Lead

Mid levelSeniorFull-timeOfficeMelbourne VIC, AustraliaProfessional servicesInformation technologyPosted 5 days agoVerified 5 days ago
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About the job

The IT Operations Lead is a hands-on position responsible for overseeing the delivery and performance of IT services across the business. This job plays a crucial role in ensuring the stability, security, and performance of IT systems while leading day-to-day operations and supporting critical business technology. The team thrives on collaboration and continuous improvement, delivering reliable IT services across national operations.

You'll be responsible for

🌐

Leading IT operations

Overseeing Microsoft 365, Azure, networks, endpoints, and telephony to ensure seamless service delivery.
📞

Managing service desk performance

Overseeing incident management and escalations to maintain high service standards.
🚀

Driving continuous improvement

Implementing enhancements across systems, processes, and services to optimize performance.

Key criteria

💻

10+ years in IT operations

Demonstrated experience in IT operations or support roles.

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☁️

Strong Microsoft 365 and Azure experience

Proven expertise with Microsoft 365, Azure, and Entra ID.

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🔧

L2/L3 troubleshooting skills

Hands-on capability in troubleshooting IT infrastructure and services.

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Meet the team

About the company

View your fit

5 criteria for this job
10+ years in IT operations
Demonstrated experience in IT operations or support roles.

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Strong Microsoft 365 and Azure experience
Proven expertise with Microsoft 365, Azure, and Entra ID.

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L2/L3 troubleshooting skills
Hands-on capability in troubleshooting IT infrastructure and services.

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Understanding of cybersecurity frameworks
Knowledge of best practices like the Essential Eight.

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Vendor management experience
Experience managing vendors and ensuring KPI and SLA delivery.

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