IT Operations Manager
About the job
This job is about leading the IT operations of a dynamic childcare organization, ensuring secure and scalable technology solutions. The impact of this role is significant, as it supports the delivery of high-quality care across multiple sites. The team values collaboration, hands-on leadership, and a commitment to child safety and well-being.
You'll be responsible for
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Leading IT operations
Owning multi-site IT operations, ensuring availability, performance, and reliability while running ITIL practices.👥
Coaching a high-performing team
Building and coaching a team of five, strengthening SLAs/KPIs and incident response.🚀
Delivering operational projects
Managing projects like Halo expansion and cloud migrations, ensuring delivery to scope, schedule, and budget.Key criteria
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5+ years in IT operations
Proven experience managing IT operations and support environments.View
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3+ years leading teams
Demonstrated experience in leading and developing small teams.View
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Strong Microsoft stack knowledge
Deep understanding of Microsoft 365, Azure, and Active Directory.View
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