About the job
The IT Operations Specialist job is all about maintaining security and compliance while driving scalability and interoperability across hardware and software systems. This position plays a crucial role in ensuring that IT is a productivity driver rather than a blocker. The team values creativity and operational drive, fostering a collaborative environment where innovative solutions are encouraged.
You'll be responsible for
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Leading helpdesk management
Leading the triage and execution of helpdesk requests, collaborating with the broader team to ensure smooth service delivery.📦
Managing fleet & asset lifecycle
Managing our global endpoint fleet, ensuring security compliance, and handling the provisioning/de-provisioning of hardware assets.🔐
Administering cloud & identity
Administering core cloud services and managing robust Identity and Access Management (IAM) across all IT assets.Key criteria
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Helpdesk management experience
Demonstrated experience managing end-to-end helpdesk operations.View
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SaaS and IAM expertise
Proven experience as a Google Workspace administrator with IAM knowledge.View
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Multi-OS endpoint management
Experience managing MacOS and Windows endpoints at scale.View
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