IT Operations Support Specialist
About the job
The IT Support Specialist is a vital part of the team, delivering advanced IT and Manufacturing IT operational support to ensure system availability, efficiency, and reliability. This role not only focuses on providing exceptional end-user support but also emphasizes mentoring junior associates and driving continuous improvement across services. Working in a hybrid environment based out of Sunshine North, collaboration and innovation are at the heart of how the team operates.
You'll be responsible for
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Providing end-user IT support
Delivering comprehensive IT support across Cummins Manufacturing locations, troubleshooting and resolving incidents efficiently.🔧
Managing service requests
Coordinating the deployment and configuration of manufacturing devices, ensuring compliance with requests.🌐
Supporting server and infrastructure
Leading remote teams to resolve server issues and participating in major incident management scenarios.Key criteria
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IT support experience
Demonstrated experience providing end-user IT support across multiple locations.View
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Troubleshooting skills
Proven ability to diagnose and resolve hardware and software issues.View
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Technical documentation skills
Experience creating and maintaining SOPs and technical documentation.View
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