WSP in Australia17 followers134 jobs

IT Onsite Support Specialist - Melbourne

JuniorMid levelContractOfficeMelbourne VIC, AustraliaInformation technologyIT supportPosted 3 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The IT Onsite Support Specialist at WSP is all about delivering exceptional IT services in the Melbourne office and associated regional offices. This job plays a crucial role in ensuring that end users receive timely support and that IT operations run smoothly. The team thrives on collaboration, innovation, and a shared passion for making a positive impact.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🛠️

Providing IT support

Delivering 1st and 2nd level IT support to end users, ensuring rapid resolution of issues and requests.
📦

Managing hardware inventory

Overseeing and managing hardware asset inventory, ensuring accurate status tracking within the Configuration Management Database (CMDB).
😊

Ensuring user satisfaction

Providing proactive and efficient support to ensure end user satisfaction with IT services.

Key criteria

💻

IT support experience (2+ years)

Demonstrated experience in IT support functions for effective service delivery.

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🖥️

Knowledge of computer technologies

Contemporary understanding of desktop hardware, operating systems, and peripherals.

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📡

Familiarity with communication protocols

Working knowledge of DHCP, TCP/IP, and SCCM for network support.

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A meaningful career starts with a match

View your fit

5 criteria for this job
IT support experience (2+ years)
Demonstrated experience in IT support functions for effective service delivery.

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Knowledge of computer technologies
Contemporary understanding of desktop hardware, operating systems, and peripherals.

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Familiarity with communication protocols
Working knowledge of DHCP, TCP/IP, and SCCM for network support.

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Microsoft Office proficiency
High competency in Microsoft Office applications, including O365 and Teams.

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ITIL v4 Foundations Certification
Certification preferred for understanding IT service management best practices.

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