IT Onsite Support Specialist - Melbourne
About the job
The IT Onsite Support Specialist at WSP is all about delivering exceptional IT services in the Melbourne office and associated regional offices. This job plays a crucial role in ensuring that end users receive timely support and that IT operations run smoothly. The team thrives on collaboration, innovation, and a shared passion for making a positive impact.
You'll be responsible for
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Providing IT support
Delivering 1st and 2nd level IT support to end users, ensuring rapid resolution of issues and requests.📦
Managing hardware inventory
Overseeing and managing hardware asset inventory, ensuring accurate status tracking within the Configuration Management Database (CMDB).😊
Ensuring user satisfaction
Providing proactive and efficient support to ensure end user satisfaction with IT services.Key criteria
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IT support experience (2+ years)
Demonstrated experience in IT support functions for effective service delivery.View
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Knowledge of computer technologies
Contemporary understanding of desktop hardware, operating systems, and peripherals.View
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Familiarity with communication protocols
Working knowledge of DHCP, TCP/IP, and SCCM for network support.View
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