Western Sydney University1 follower20 jobs

IT Support Analyst

Mid levelFull-timeOfficeGoulburn NSW 2580, AustraliaInformation technologyPosted 2 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is all about delivering efficient, high-quality IT support services for students at the NSW Police Academy. By providing support through various channels, you will play a crucial role in ensuring that users have the best outcomes from their systems and services. The team values clear communication and collaboration, working together to resolve issues and enhance the overall experience.

You'll be responsible for

📞

Delivering IT support

Delivering multi-channel IT support and resolving incidents at first point of contact.
📝

Handling support requests

Handling support requests by following agreed procedures and applying client service standards to resolve or escalate service issues.
📚

Maintaining accurate records

Maintaining accurate records of actions taken and monitoring compliance with agreed processes.

Key criteria

💻

IT user support expertise

Demonstrated experience in providing IT user support services.

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🛠️

Proficiency in desktop software

Experience with common desktop PC software and web applications.

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📊

Understanding of ITIL processes

Knowledge of IT Service Management processes aligned with ITIL.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
IT user support expertise
Demonstrated experience in providing IT user support services.

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Proficiency in desktop software
Experience with common desktop PC software and web applications.

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Understanding of ITIL processes
Knowledge of IT Service Management processes aligned with ITIL.

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Systematic problem-solving skills
Proven ability to identify and escalate issues effectively.

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Strong customer service skills
Demonstrated experience in delivering excellent customer service.

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