Online Product Support Analyst
About the job
This job is all about providing exceptional customer service to both internal and external stakeholders by supporting Member, Employer, and trustee facing online solutions. The impact of this role is significant, as it ensures that clients receive the highest level of service, meeting or exceeding their expectations. The team thrives on collaboration, positivity, and a shared commitment to achieving goals together.
You'll be responsible for
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Investigating production support issues
Diving deep into all production support issues for the supported products to ensure smooth operations.🤝
Liaising with stakeholders
Collaborating with internal and external stakeholders to resolve production issues effectively and efficiently.✅
Conducting verification testing
Performing verification testing after changes are deployed to supported products to ensure functionality and quality.Key criteria
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Customer service experience
Demonstrated experience providing exceptional customer service to stakeholders.View
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Problem-solving skills
Proven ability to investigate and resolve production support issues.View
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Attention to detail
Strong attention to detail in verification testing and documentation.View
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