Meet Preet and the team
About the job
The job is about supporting the smooth day-to-day running of OFX’s operational platforms as a Product Operations Analyst. This position plays a crucial role in ensuring operational efficiency and enhancing the user experience by resolving platform issues and improving processes. The team thrives on collaboration, curiosity, and a proactive approach to problem-solving.
You'll be responsible for
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Managing operational support requests
Manage and respond to operational and platform support requests through Jira Service Management.🔧
Investigating platform issues
Investigate, trace and resolve platform and operational issues to ensure smooth operations.🤝
Coordinating with teams
Work closely with Product, Engineering and Operations teams to coordinate issue resolution.Key criteria
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Up to 3 years in operations or support
Experience in operations, support, or technology fields is essential.View
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Strong problem-solving skills
Ability to investigate and resolve platform issues effectively.View
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Familiarity with Jira and Confluence
Experience using these tools for operational support is beneficial.View
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