OFX10 followers11 jobs

Product Operations Analyst – Global Support

GraduateJuniorFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The job is about supporting the smooth day-to-day running of OFX’s operational platforms as a Product Operations Analyst. This position plays a crucial role in ensuring operational efficiency and enhancing the user experience by resolving platform issues and improving processes. The team thrives on collaboration, curiosity, and a proactive approach to problem-solving.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📩

Managing operational support requests

Manage and respond to operational and platform support requests through Jira Service Management.
🔧

Investigating platform issues

Investigate, trace and resolve platform and operational issues to ensure smooth operations.
🤝

Coordinating with teams

Work closely with Product, Engineering and Operations teams to coordinate issue resolution.

Key criteria

🛠️

Up to 3 years in operations or support

Experience in operations, support, or technology fields is essential.

View

🔍

Strong problem-solving skills

Ability to investigate and resolve platform issues effectively.

View

📊

Familiarity with Jira and Confluence

Experience using these tools for operational support is beneficial.

View

View more

A meaningful career starts with a match

Similar jobs

View all
C&G Ventures (AEK Media + SupplyScope)
C&G Ventures (AEK Media + SupplyScope)
Product & Marketing Generalist (Founder Support)Crows Nest, NSW · Full-time
Meet Preet and the team
This job is an exciting opportunity to work closely with the founder across a group of dynamic businesses, including a VC-backed B2B SaaS startup and a growth-stage digital agency. The role is all about turning innovative ideas into tangible outcomes, whether that involves refining product demos, preparing presentations, or mapping workflows. If you thrive in a fast-paced environment and enjoy a variety of tasks, this job is a perfect fit for you!
Plenti
Plenti
Product Support EngineerSydney, NSW · Full-time
The Product Support Engineer at Plenti plays a crucial role in ensuring the smooth operation of our lending products. This position is all about diagnosing real production issues and enhancing the team's knowledge base, which ultimately leads to better customer experiences. Plenti fosters a collaborative and dynamic work environment where every team member can make a significant impact.
Stryker
Stryker
Robotics Product SpecialistAdelaide, SA · Full-time
The Robotics Product Specialist job is an exciting opportunity to join a team at the forefront of surgical innovation in Adelaide, SA. This position allows you to work hands-on in theatre, supporting surgeons with advanced robotic technology while making a tangible impact on patient outcomes. The team values collaboration and continuous improvement, creating a supportive environment for professional growth.
Suntory Oceania
Suntory Oceania
Laboratory Technician & Product TechnologistSydney, NSW · Contract
Meet Kate and the team
The Laboratory Technician & Product Technologist job is all about ensuring high-quality products through rigorous testing and analysis. This role plays a crucial part in maintaining product standards and safety, contributing to the overall success of the team. Collaboration and attention to detail are key aspects of how the team operates. The is a full-time fixed term contract role through until end of December 2026
Apply on OFX
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Up to 3 years in operations or support
Experience in operations, support, or technology fields is essential.

View

Strong problem-solving skills
Ability to investigate and resolve platform issues effectively.

View

Familiarity with Jira and Confluence
Experience using these tools for operational support is beneficial.

View

Interest in AI and automation
Curiosity about improving efficiency through technology is key.

View

Strong communication skills
Ability to convey information clearly and collaborate with teams.

View